![]() We needed a robust solution that would allow us to understand the voice of the customer and ensure we were delivering a world-class support experience,” says Bulling. “Google Docs and Google Forms were no longer going to cut it. ![]() Bulling realized that there was a need for change as the systems and processes being used to carry out their support function were no longer equipped to scale. This is especially important as we scale and our product catalog continues to grow,” explains Bulling.Īlong with this change came a need to shift many of the core processes within Hudl’s Support team. This means making sure our support representatives receive ample onboarding so we can guarantee every customer receives the best experience possible. “At Hudl, I am responsible for enabling our Global Support team. Just ask Michaela Bulling, the revenue enablement supervisor at Hudl, a leading sports technology company that empowers athletic teams to find the right insights they need to achieve their goals. A subpar experience can make or break a customer’s loyalty and overall satisfaction. ![]() ![]() In a world that is centered around customer satisfaction and instant gratification, brands know how important it is to provide a world-class customer experience.
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